Luke Thomas
1 min readMay 7, 2020

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Hey Josh,

Cool idea- Random anecdote here. When Slack first introduced dialogues/modals (~2 years ago), we added the ability to submit a weekly check-in directly via a modal vs. visiting our website for my company (www.friday.app)

We instantly noticed a massive drop in the quality and richness of the response. Two reasons:

  • Slack has effectively trained people to blast off quick fire messages
  • Modals didn’t give us any rich text formatting. It was essentially a blank textarea, which is still the case.

If you want to encourage thoughtful conversations/feedback, I would strongly encourage you not to use Slack modals to do it.

Just a bit of random nuance based on previous learnings :)

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Luke Thomas
Luke Thomas

Written by Luke Thomas

Founder @ Friday (www.friday.app). Mainer. Building an operating system for working from anywhere.

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